Effective Date: 17/11/2025
1. Introduction
Welcome to Moes India (“we,” “us,” “our,” or “Moes India”).
We value your privacy and are committed to protecting your personal data.
This Privacy Policy describes how we collect, use, disclose, and protect the personal data you provide to us through our website, mobile apps, and other services (collectively, the “Services”).
This policy is governed by the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable laws in India. Wikipedia+2DPDPA+2
2. Scope
This Policy applies to:
Individuals (customers, visitors) who use our website and Services.
The personal data we collect, process, store, and disclose when you interact with or use our Services.
3. Definitions
Personal Data / Personal Information: Data that identifies or can identify an individual (e.g., name, email, phone number). DPDPA+1
Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, deletion, etc. DPDPA
Data Fiduciary: Moes India (i.e., us) — the entity that determines the purpose and means of processing your personal data under the DPDP Act.
4. What Data We Collect
We may collect the following categories of personal data:
Contact Information: Name, email address, phone number, shipping address.
Account Information: Username, password (if you register), purchase history.
Payment Information: (If applicable) Payment details such as card information, but note: we do not store full payment card data on our servers — we may use third-party payment processors.
Device & Usage Data: IP address, browser type, device type, operating system, pages visited, time spent, cookies, analytics data.
Marketing Data: Preferences, whether you opt-in to newsletters, promotional communications.
5. How We Use Your Data
We process your personal data for various purposes:
To provide Services: Process orders, deliver products, manage your account.
Customer Support: To respond to your queries, complaints, or requests.
Payments: To process payments, refunds, or transactions.
Marketing & Communications: To send you promotional emails, newsletters, updates (if you consent).
Improving Services: Analytics, personalization, understanding how users interact with our Services.
Compliance & Legal: To comply with legal obligations, prevent fraud, and enforce our policies.
6. Legal Basis for Processing (Under DPDP Act)
We collect and process personal data only for specified, explicit, and legitimate purposes. DPDPA+1
We rely on your consent when required.
We may also process data to fulfill our contractual obligations (for example, to deliver products you’ve bought).
We implement reasonable security practices to protect data. editors.cis-india.org+1
7. Sharing / Disclosure of Data
We may share your data in the following cases:
Service Providers / Vendors: Third parties who help us run our business (e.g., delivery partners, payment processors, hosting providers).
Legal Requirements: When required by law, regulation, or court order.
Business Transfers: If Moes India is involved in a merger, acquisition, or sale of assets, data may be transferred (under confidentiality).
Aggregated / Anonymised Data: We may use de-identified data for analytics, but in a way that does not identify you personally.
8. Data Retention
We will retain your personal data only as long as necessary for the purpose for which it was collected or to comply with legal obligations.
When we no longer need your personal data, we will securely delete or anonymize it.
9. Data Security
We follow reasonable and appropriate security measures (technical and organizational) to protect your personal data. DPDPA
Access to personal data is restricted within our team on a “need-to-know” basis.
10. Your Rights Under DPDP Act
Under the DPDP Act, you have the right to:
Access your personal data held by us. DPDPA
Request correction of inaccurate or incomplete data. DPDPA
Request deletion (“erasure”) of your data, subject to certain conditions. DPDPA
Withdraw your consent at any time (for processing based on consent). DPDPA
Restrict or object to certain processing. DPDPA
We will respond to your request within [insert reasonable timeframe, e.g., 30 days] or as required by law.
11. Transfers / Cross-Border Data
Currently, we do not transfer personal data outside India. (If you do, mention where and how — plus the safeguards.)
If in future we do transfer data abroad, we will ensure adequate protection, per applicable legal requirements.
12. Children’s Data
Our Services are not intended for children below [insert age, e.g., 13 or 16].
If we discover that a child has provided personal data, we will delete it as soon as possible.
(If you collect children’s data intentionally, mention that you obtain verifiable parental consent, per DPDP / applicable law.)
13. Cookies / Tracking & Analytics
We use cookies and similar tracking technologies to improve user experience, analyze usage, and for marketing.
You can control cookies via your browser settings — but disabling some cookies may limit features on our site.
We may use third-party analytics providers to understand website usage.
14. Data Breach & Security Incident
In the event of a data breach, we will follow our internal security incident procedures.
If required under the DPDP Act, we will notify the Data Protection Board and affected individuals in a timely manner. DPDPA
15. Changes to This Privacy Policy
We may update this Policy from time to time (e.g., when DPDP law changes, or when our business changes).
When we make changes, we will notify you (e.g., by updating the date, publishing on our website, or emailing users).
We encourage you to review this Policy periodically.
16. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, contact:
Email: anchal@unifyfoodworks.com
Address: Elan Miracle Mall, Dwarka Expressway, Sector 84, Gurugram, Haryana 122004